The situation
A conversational AI product has been stuck in user testing cycles for over 8 months. There have been pivots from deploying it for healthcare professionals (e.g. therapists, psychiatrists) to universities (faculty and students) and to HR organizations (L&D teams, Executive Coaching teams). With over 100+ users tested, we analyzed and synthesized feedback, performed cold but targeted outreach via LinkedIn and public coaching & training forums until we found a negotiation firm who needed to enhance their world renowned coaching program that has been used in high stakes environments like the FBI and United States Armed Forces.
Solving the problem
Our University partnership with Stevens Institute of Technology provided us with insights that were challenging to accept — letting go of VR as a primary channel and exploring mobile and web delivery. We needed to establish that VR was still an offering, and we had to create a strategy to turn our AI product into a multi-channel experience with memory and continuity of experience across devices: mobile, web, VR/AR.
- We leveraged existing technologies to wrap VR into a web based experience, and within 48 hours, had a working prototype.
- We listened — a lot — and upon securing our first paying customer, we focused on testing the limits of AI: eliminating hallucinations and breaking protocol, reducing drift from defined knowledge (supplied by the client).
- Insights from the pilot program were further synthesized and now form our backlog of feature updates.
- Our pilot customer continues to use our AI product and is marketing it with their clients.